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Creating a thoughtful platform for patients to leave future messages — with a team that understood the stakes.
Forget Me Not lets people nearing end of life record video messages and write notes for loved ones, scheduled for dates that matter.
Digital health / end-of-life care · Staff augmentation — design & project management
Digital health / end-of-life care
Industry
Staff augmentation — design & PM
Services
1 designer, 1 project manager
Team size
4.5 months / 11 sprints
Duration
The founder knew exactly who he was building for. Three constraints shaped the work from day one.
Budget constrained the scope
Full development wasn't possible yet. He needed a testable design prototype — maximum clarity within a tight budget before writing production code.
Design had to feel right
This wasn't about conversion metrics. The product had to feel calm, gentle, and respectful — getting the emotional tone wrong would have been a failure of respect.
Success was measured differently
No traditional KPIs or revenue targets. Success meant the platform felt right to someone facing end of life, and gave them a way to leave meaningful messages.
A designer and project manager worked with the founder over 11 sprints and 4.5 months — empathy before craft.
Started with real patients
Before any screens, the team spoke with people who would use the platform — what they needed, what felt intrusive, what felt right. Those conversations drove every design decision.
Designed for the person
Large touch targets, simple language, and flows that never felt like filling out forms.
A prototype ready for development
A fully tested interactive prototype the founder could hand to developers — every screen documented, every flow validated with real users.
Delivery that stayed continuous when emotional feedback reshaped the work.
Patient interviews surfaced reactions desk research missed — flows that felt cold in wireframes were reworked while keeping the founder in control of key decisions.
Definition of Done included emotional fit, not just technical completeness — flows that passed QA but felt wrong were iterated until they met the standard.
The team gave the founder direct access and honest communication, treating every decision with the same seriousness as the product's purpose.
A validated prototype, delivered on time, ready for build.
100% sprint completion — on time, within budget.
Prototype tested directly with the target audience.
50%+ reduction in delivery costs vs. traditional software vendors.
A development-ready prototype with one team across design and PM — no handoff gaps.
Source: 6sense HQ
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